The Wi-Fi Symbol Light The topmost light is the universal symbol for Wi-Fi. The faq says: This means the Hub is on, but your WiFi isn’t. The power light should switch on and start flashing; Next, hold the WPS button on the booster and hold for 10 seconds, then release; The wireless and power lights should start to blink; Next, hold the WPS Virgin Media button on your hub until the light starts blinking, this will copy the details from the hub to the boosterFlashing red and blue: The router is connecting to a device via WPS. If the power button is flashing amber your hub is in recovery mode. This is the 4th time in the space of a month my Hub 5 has stopped working completely. When the Hub is in router mode, it will be white. Is it a new install, if so call: Equipment activation on 0800 953 9500. However the last two days, the Internet is completely down, with the normal white light replaced by a flashing yellow. Try a 30 second pinhole reset of the hub with no ethernet connection. If the power button is flashing white, your hub is installing a software upgrade. on 07-01-2023 13:02. The Virgin Media Hub 5 light at the front let's you know what is g. Re: SuperHub 5 - flashing white light. So far so simple. 4 to 2. Logging into the advanced settings (IP address in browser) says internet has registration failure. This means that the Virgin Media Hub 4 is on. 4 and 5 GHz wifi bands by renaming them in the settings At the same time switch off "channel optimisation/Smart wifi” and “ apply and save the settings. That has to be done first before you can change the name and password. Attach the extra Booster to a power outlet in the same place as the Booster linked to the Hub. On our wavelength. Stream from. A flashing red power light signals that there’s an issue that needs addressing. This morning found I had no internet connection. Give the hub 5 -10 minutes to reboot, it will start to flash different colours. Thank you so much for your post and welcome to the community forums, it's great to have you here. Wifi boosters are really hard for me to get connecting. Solid white light – It is normal, as you see it when you turn on the Hub for the first time. After a few minutes the pod with two Ethernet port starts flashing blue, the other pod with one Ethernet port continually flashes white, neither of the ports connect to the new hub 5. Netflix will stop with the wheel spinning. Hub 5 - flashing red light. The red flashing light on the hub suggests you may be disconnected somewhere beyond your property (e. If that fails: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or. Tudor. I have a red light on the hub. It's 0800 953 9500 and you will need the Hub/Pod serial number/MAC address from the barcode sticker, and your account number. It’s likely to be a loose connection in your home. A flashing green light on a Virgin router indicates the device is downloading and installing a firmware update. can please look into this. Had my Internet completely drop. This means the Hub is on, but your WiFi isn’t. In response to carl_pearce. . Hi all, I got up this morning to be greeted with my Hub 4 rebooting, thought that’s fine must be updating. Got my new hub today, after installing it it had a white flashing light for hours, I made sure to call support and activate it (I got 2 messages saying that my hub is activated) after the second message the white flashing light turned red. in Medway Kent . Arrived. The power light should turn solid white when it’s ready to go. The light codes on the Virgin Media 4 hub are the same as the Hub 5. Green power light is flashing and WiFi light is green. Press and hold the WPS/Virgin Media button on your Hub until the lights start. It should be a solid white light if your Hub is powered on and working correctly. I have a Hub 4 but I have 2 separate networks for 2. For clarity, has the SSID on the Hub reverted back to the split 5G and 2G bands? Have you rebooted the Hub since changing and saving the SSIDs on the Hub Settings? In regard to the light on the Pod, are they slowly, or quickly pulsing/breathing, o. When the connection light is flashing red and the power light is solid white you are ready to pair. Flashing white light: When the Hub is booting up, it displays a flashing white light. Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar. Hi There, My Hub 3 has a White/yellow stable light (not flashing). 1 ACCEPTED SOLUTION. Green flashing base light for hours, no internet. Telewest wall socket: no visible power to be switched on. Doesn't matter where I plug it, near or far from the router. However, all the pods are doing is flashing a white led and jot connecting in anyway shape or form . A red light means there is an issue with your connections even though the Hub is on. Wait here a. Should this be displayed for any length of time when the hub4 is first Plugged in. hub 5 flashing blue light. The virginmedia connect app does nothing in regards to the connecting. If it's. Blue flashing light for 2 days now. If it’s blinking blue or green, all’s well; if it’s dark, you’ve got an issue. If you’re using a splitter, make sure that’s firmly connected, too. We would like to show you a description here but the site won’t allow us. This can happen after a software upgrade. 4Ghz. My samsung galaxy s i9000 connects to my virgin media super hub but without internet access. and the orange light is still on. 0I’ve installed my hub 3 router for the first time today and the green light just keeps flashing. I received a Wi-Fi pod in the post around a week ago now and I’m having issues connecting it to the hub 5x. Try calling the equipment activation number they may be able to help. The virgin media connect app says I have no pod connected. Just connect to the Hub, tap ‘Start the scan’ then let the app take you through the rest. Called customer services but could not help due to they are having issues themselves and cannot check broadband issues remotely. The base light keeps flashing green and no signal on the Internet light. 0 and no DNS servers listed in Info. Powered by unlimited lightning-fast broadband, our Hub serves up the WiFi strength you need to scroll, meme and stream. no activity at all on the LAN ports. Stay safe online. I have been through the troubleshooting guide and checked all the connections and restarted the router but that has not solved the issue. These lights are: Power: This light will be solid white when the router is powered on. The WiFi Booster will start copying your Hub’s details. Switch on the power button. This means the Hub is on, but your WiFi isn’t. I also wrote a full article about Virgin Hub 5 issues and the LED lights for common issues. White power light is on, and the Wi-Fi light is flashing red – The Hub is in modem mode and won’t be sharing WiFi. Ensure that the Hub is in a well ventilated area and nothing is blocking the vent holes on the sides of the Hub. street cabinet or omnibox etc. Good morning, I’m new to Virgin and 4 months in, my hub 4 router seems to be unresponsive since a power cut. WPS Button (WiFi Protected Set Up) This can be used in conjunction with WPS enabled wireless devices to connect to your home network. Virgin media wifi booster problem. 4. Booster and. 0. I have checked the router settings and I am on one SSID and optimisation is on so not sure what else I. Green Light. Account - Mobile. Solid white: The Hub 4 is powered on and working correctly. For the 2nd time in the space of a few days I've got a flashing hub. on 07-01-2023 14:46. This means that the Virgin Media Hub is on. See where. The only way it works now is to connect it via Ethernet cable. Options. This means the Hub is on, but your WiFi isn’t. You can use a pen or paper clip to do this. this is normal. Phone. 4 Ethernet ports WiFi 11 Antennas Automatic channel configuration Smart WiFi at your fingertips Virgin Media Hub 4 Lights and Their Meanings Solid White Red. The power light at the bottom of the device is the only light that should shine if everything is working normally. Arrows: Amber WiFi icon: no color The bottom: No white light. Depress the pinhole switch for a timed 60 seconds then release. When the . If there is an area fault, VM won't send a tech until it is fixed or they may book one for you and another part of the VM system might automatically cancel the visit while any general fault is in place. Options. . Are there any tests that forum staff can run to check whether the router is working correctly. installed the new hub 5 from hub 4 due to package change . Area problem yesterday but was notified issues had been resolved this morning. 1 from a browser?. Tuning in. Need help ASAP. Turn it on. Allow the update to finish, and the light should turn solid white afterwards. Manage Your. Red light – Issues with the cable connections. I’m a. Please look out for the purple envelope in the top right of the screen. Blinking blue wan light on virgin hub. Very Insightful Person. Alternatives to Super Hub 2 routers. This means the Hub is on, but your WiFi isn’t. It’s white when everything is working as it should. There's no official status of an orange light on the Hub 3. DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up. Reply. Just search the 4 networks for the best deals in your location. This can last for anywhere up to 10 minutes, before a dimmed white light indicates that it’s ready. Options. When first powered on, you’ll see the light blink orange or amber as the router starts up. If you’re using a splitter, make sure that’s firmly. I have tried ringing the 'helpful' faults line, who proceed to walk me through the same 'fixes' every single time, all without any success. Hi - as per title, first noticed 5am this morning (23/02). These light indicates whether the Super Hub 2 is able to make a wireless connection. Tudor. 2. I got the green power light flashing and WiFi light is green. It is booting up and should be ready in 5 minutes. Virgin Phone Switchover. It normally is white, but if there is an issue it will change to red. I'm currently on 1Gig contract with virgin. First instance, outage in the area, took a good 16 hours to fix. Forum; Apps. 4 and 5GHz. i have looked at the network log doesn't look good . DL14 post co. It might flash or change colour when you first turn the Hub on or after a restart. Factory Reset Your Hub. We would like to show you a description here but the site won’t allow us. Manage Your Account. Adding an Extra Booster. We've had a look at our systems from here and cannot find anything that explains the issues you're having. Checked all connections. There are two notifications in my VM app: 1. Flashing red light – It explains there is an issue with the telephone system; check all the connections. It’s likely to be a loose connection in your home. Please pop back to us at your earliest convenience and we'll do our very best to help. I had 5g disabled on the hub but whatever i do the 5g will not renable it says it has applied. It can take 5 to 10 minutes to restart. . • Turn the power switch off on the back of the Hub. How to pay my Virgin Media bill. Make sure the Hub is on both at the wall socket, and on the power button at the back of the Hub. So looks like it's something specific to my home connection. We would like to show you a description here but the site won’t allow us. White power light is on and Internet lights are blue. Throughout, I cannot connect to my router and internet through Ethernet and Wi-Fi. It may be the Pod just needs to be re-activated. HUB 4 broken. Options. I don't know what the other small light is for. As per headline noticed that the internet is a bit hit and miss. I had Internet working fine on the old hub wich was the hub 3, when i plugged in the hub 5 my devices say connected without internet and also no devices connected by ethernet are working either the light. Ive reset using the pin and the same thing is happening. When a light is flashing, whether the white power light or the blue wireless light, it usually shows that data is being transferred. Blue flashing light happens during the provisioning stage on a reboot. White power light is on and Ready light is off. Keeps flashing a white light. Received an intelligent WiFi Pod a couple of days ago, has been plugged in to different locations and distances to my router but the white light keeps blinking and it doesn't connect to my Hub 4. Forgot username?. then will come back on. Same today, went off, checked the status online (After tethering to my mobile) saw another outage for broadband and TV expected fix time of. The lights will blink when the wireless access point is operating normally. White power light is on and Ready light is off. Click on connect on the one that is your virgin media hub 5 own. 3 weeks ago. If you’re using a splitter, make sure that’s firmly connected, too. Please - 5425686. No broadband, no phone. 1 – Between the modem and the router, disconnect the Ethernet connection. Users should wait for at least 5 minutes for the boot-up process to. 0. The Virgin Media Hub 5 light at the front let's you know what is g. Contact Virgin Media support. Posted by 5 minutes ago. turn on the box goes solid white then starts flashing white for a min the just starts flashing blue constantly. flashing green arrows on virgin hub 3. As you connect the power supply to the wall and to the Hub, make sure that it is tightly. Only had the wifi in a few weeks i have the hub 5 and is constantly flashing red wifi has been on and off for past 3 days, been working maximum. Phone. The only difference is on the Hub 3 the light is a strip near the top of the router, while the Hub 5’s lights are on the bottom. installed the new hub 5 from hub 4 due to package change . Replace virgin media hub 3. Alternatives to Super Hub 2 routers. The hub built in test says “Your broadband connection is down”. Any attempt to reset or hard reset it have failed and resulted in another 30 minutes of flashing blue lights and a solid white light with no Internet. Reading other posts, I know I need a new modem. Phone. No issues in area currently. If the internet light is off or flashing amber, run a diagnosis. Thank you. It resets itself with a white glowing light then starts flashing green then goes back to. Security matters. It is booting up and should be ready in 5 minutes. Hey Steven, I'm still having issues but it's not consistent in the times that it's not working so I can't guarantee that the issue will be there when the technician arrives; meaning if it's working when they arrive then I will be charged £25. Check the router panel/diagnostics and it’s reporting everything is fine. We would like to show you a description here but the site won’t allow us. Logging into the advanced settings (IP address in browser) says internet has registration failure. If the power button is steady amber, it has a power issue, call Sky for help. Sorry. Tried this 3 times to no avail. Click next. Just keeps resorting back to flashing green. Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. Tudor. on 01-06-2023 18:59. Hey, Just after some advice. Call equipment activation on 0800 953 9500. how to turn off or down the led ring on a virgin router hub 4 How to login == referral code get £50 off= 4 flashing blue and no internet! Hi, just found out I am having troubles with my internet connection! in the afternoon there was a small blackout in the area, lasted less than a second (I was at work), but when I came home internet seemed to work just fine. If you’re unsure about why this is, it is likely due to a loose connection in your home. More information can be found here . . Solid white: The Hub 4 is powered on and working correctly. All lights on my virgin hub are solid green apart from the two inverting arrows under the wifi symbol. Further power cycles and resets do not change the behaviour. Here is a handy guide to the light on your Hub 5. Internet Light. If you’ve got a permanent red power light. Unfortunately the WiFi pod has stopped working. . Hub 5 issues [Telephony (diasbled) and constant flashing green light on the hub] on 01-08-2022 12:16 After having two hub4s brick, a technician came round today (6 days after logging the call - I work from home, so I need access to the internet 24/7 and had to fork out £140 to purchase a mobile sim modem to see me through the excessive wait). Lights on the Hub Modem (white) Rebooting The Hub (white) Support for the Hub 2. Virgin Media Router Arrows Flashing Green; Virgin Media Green. I'm currently on 1Gig contract with virgin. You will see a solid white light ring if you have a Hub 4. DO NOT reboot the hub but allow it 8 to 10 minutes to boot up and settle down. Try restarting your Virgin Media box. Broadband. All I get is the flashing white light. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. You can get a 4G/5G Sim contract for~ £20-40 month with unlimited data and a SIM "router" - some on a 30/day contract. It will then start flashing orange and white as it tries to connect to the TalkTalk network. On the other hand, red flashing lights may be a sign of trouble. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. Joining in. It can take two resets, lasting 15 - 20 minutes in total, to regain connectivity. We would like to show you a description here but the site won’t allow us. It’s like a. Options. Avonline installed all the external wiring about a week before but the 2 white boxes inside my house were installed by virgin media. They ran some tests and said we had connectivity - 5444401. on 10-09-2022 13:10. The white power light will come on and the arrows will be flashing amber or red. All the help says something about a telephone but I don’t have one so don’t know how to proceed. HUB 5 Flashing Blue Light. Virgin media lack of interest in customers internet problems makes me wonder why people stay with them. 1 via ethernet cable and look at the power levels and log. We would like to show you a description here but the site won’t allow us. This is not normal for the boot process as usually it starts with a flashing red and goes to white when the internet is back online. Recently made decided to join Virgin and today got my Self-Install Kit, plug it in followed the manual, but when i turn it on it stays solid white, flashes white and then starts and continues flashing red. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. Try. Check out our guide below to find out what the lights mean on each of our Virgin Media Hubs, or run a test on your. You can also check with area faults on 0800 561 0061, or 150 if you have a VM home phone. Red light on hub 3. If the Virgin Media box is flashing white for longer than a few minutes, this could be a sign of an issue. Teams meetings keep freezing. 0 in Networking and WiFi yesterday; Whatsapp Blocked in Networking and WiFi yesterday; Relocate Virgin Media Router in QuickStart, set up and connections yesterday; New 1gig connection in Speed yesterday; slow ethernet speeds in Speed yesterdayWe would like to show you a description here but the site won’t allow us. Options. It started with dropping completely and then a flashing red light. 1. Running the diagnostics and it says the cable is. Running modem mode and your own router is a good idea for a number of other reasons, e. When you first turn the Virgin Media Hub on it will show a solid white light for around 60 seconds, it is also the white power light of your Virgin Media Hub. 0 provides essential information about the device’s power status. Mark as New; Bookmark this message; Subscribe to this message;. Hub 4 flashing white then turning red. All Rights ReservedThanks for this. Select Apply changes. Did nothing, just the same solid white light. Checked with the VM connect app which indicated there was no connection. Equipment activation on 0800 953 9500. No internet -hub 4 flashing yellow light. This has been going on for many weeks now and appears to be a problem with the Hub, rather than anything else. The Power light is the first light you should look at. If the scan finds any. 3 – Reconnect the power adapter for the modem to the wall. To fix the problem, reset the router by inserting a pin into the factory-reset slot located underneath the hub. You will see a solid white light ring if you have a Hub 4. Try restarting it, and if the problem persists, contact Virgin Media support. Virgin Media Hub 5 Light Status Overview. on 07-05-2023 01:19. WiFi Pod flashing red. turn on the box goes solid white then starts flashing white for a min the just starts flashing blue constantly. You can use the Virgin Media Connect app to run a super-intelligent WiFi home scan. same for disney etc. It has it for about 30 minutes and then turns solid white but no devices can connect to it. I managed to get a live chat. It shows the slow flashing white light, it doesn’t connect to the new router, and if I try to add it via the Connect app, it says that the pod is unreachable and just tells me to position it in a. Since Friday morning I have been having intermittent issues with my internet/hub 4. still getting flashing orange light but on the app it looks like it allows things to connect do I just continue with flashing orange light and cancel. Virgin Media Forums Agent Carley 0 Kudos Reply. Hi, The internet isn't working. Home Phone. I checked my landline phone and message displayed said "Line cord error, please check" I have not done anything to any part of the phone line cable so I do not understand what is going on. Flashing White – Connecting to Virgin Media network. We live on a bungalow so all ground level pods. It should then pulse slowly as it connects to your Hub. If you’re using a splitter, make sure that’s firmly connected, too. The Hub should now operate. If it does, proceed to the next solution. . Installing a Replacement router. This is ever since Virgin media were doing some exciting, yet unspecified, maintenance work in my area, last Wednesday. Wait for the hub lights to stop flashing, this can take up to 5 minutes. Thanks. You can use a pen or paper clip to do this. If you don’t have issues with anything other than what you’re describing here, you’re unlikely to notice a significant difference. Virgin media hub 4 constant white flashing. The post code check via the website stated there was a minor issue in the area on a number of occasions. 0. If that fails: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi @Bull76, Welcome back to our Community Forums! Thank you for your post and I'm sorry to hear that you're seeing a yellow flashing light on your Hub! I've taken a look at our systems and I can see some issues with both Upstream and Downstream power levels. My router has a permanent red light, i have gone through all the steps to clear it but its still there. Flashing white light – This means the Hub is booting up. Hub 3 has everything required to serve up to 516Mbps (M500) to your household, though you may struggle to get all of that speed to a single device over wifi, since the Hub 3 doesn't offer. - pressed reset button for 15 seconds. long story short, I wake up during the night and start browsing the net. White light on. White power light is on and Internet lights are flashing. I checked my router and it has a flashing blue light. Unplugged it and tried again, same problem, reset it, same problem, unplugged absolutely everything, still white flashing light. The SSIDs must be the same and broadcast enabled. 30 this morning I noticed flashing red light on my hub 5 and knew something was up. Joining in In response to. When the power light is solid white, it indicates that the hub is on and working correctly. 0 is constantly showing orange light. This means that the Virgin Media Hub is on. What reasons would cause my Virgin Media Hub 4 to slowly pulse its white LED suddenly? I dont seem to have lost service or speed, but I cant log into the hub on 192. Re: Intelligent Wifi Hub Not Connecting. From what I have looked at, a lot of the other people who have had this problem is due to the network dropping in the area. All connected.